Subject: English Language Test - Ayushi khandelwal
From: Ayushi khandelwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 01:53:18 -0400

Foreign Language
Screening Test

Name

Ayushi
khandelwal    /  (110062) 9717127973
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

First of
all we are really sorry for the inconvenience you went through. I would like to
let you know mam that we delivered your order on time but the address mentioned
by you found to be incorrect . Please send your correct address to us and
we promise you to deliver your order in 2-3 days.

Thank you

Ayushi

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Sir, we
would like to let you know that as per the company's policies customer
should check their product at the time of delivery or at the time of
installation. Your product is newly purchased so it is in the warranty period so
our technical team will make a visit to your place and you can let them know
your concerns breifly . We hope that we are able to solve your problem sir.

Thank you

Ayushi