Subject: English Language Test - Mohd Atif Raza
From: Mohd Atif Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 01:49:55 -0400

Foreign Language
Screening Test

Name

Mohd Atif
Raza    /  (+91) 9506210234    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

Greetings from Baby Shop.com

With your e-mail reference, Be have noticed that your order has not reached to
your given address,

We discussed in this matter with our currier partner, So we found that your
given address is incorrect, we apologize for the inconvenience caused to you, We
request you Kindly update us with correct address.

We appreciate your patience on co-operation.

Best Regards

Team Baby shop.com

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer

Greetings from Baby shop.com

With your e-mail reference, Be have noticed that you have Purchased TV Cabinet
in the last week, and our representative team installed this product, But this
is scratches, our representative team will verify the TV Cabinet and solve the
issue very soon, and your product will be replace soon, we apologize for the
inconvenience caused to you.

We appreciate your patience on co-operation.

Best Regards

Team Baby shop.com