Subject: English Language Test - Deeksha Gupta
From: Deeksha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 01:43:58 -0400

| | Foreign Language Screening Test

Name | Deeksha Gupta     /  (91) 8770882130    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We regretfully inform you that your order.......has been delayed due to the wrong address mentioned inadvertently to the courier company.
We sincerely apologize for any inconvenience that may have caused you.

We are trying our best to minimize the delay as much as possible to reduce your trouble.

(Name of the company)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,

This is in regards to the brand new TV Cabinet I bought from your store last week.

The television was fine at the time of installation and the screen was quite clear and clean.

However, after your team left when installation was completed, I noticed that the tv cabinet had too many scratches.As a

Clearly, I am extremely disappointed by this purchase and expect you to replace the television at the earliest. I am enclosing a copy of bill for your reference.

Thank you

Yours sincerely

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