Subject: English Language Test - Shivang Sharma
From: Shivang Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 01:35:59 -0400

| | Foreign Language Screening Test

Name | Shivang Sharma    /  (110053) 9718849398    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hy baby shop team

I am sorry to say yesterday i had sent a courier boy to your house but the address you gave me was wrong he tried to call you but didn't pick up. Mam please provide me your correct address and number then i will deliver your order soon otherwise you will have to come the my center to pick up your order...

Thank you

Regards
Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hy home box team

I am sorry to hear from your side i have sent a wrong tv cabinet  i am really really sorry  i will change soon if you have any problem regarding anything you can call me 97188***** timming 10:00am to 6:00pm
Thank you

Regard
Home box tv

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