Subject: English Language Test - T Sandeep
From: T Sandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 00:59:11 -0400

Foreign Language
Screening Test

Name

T Sandeep
/  (+91) 8897877640    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir/Madam we sincerely apologize for the late delivery we
have been shipped to local couriers to deliver to data due to issues of address
we can't be trace your current address so please provide your address and
as soon as possible we going to send your order to your delivery address thanks
for being the so patience.

Thanking you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Sorry for
inconvince on Tv cabinet

As your query i gonna communicate with ours teams and know the issue as soon as
possible if the Tv has scratch before installation or get damage while in
transport . And if it happens on transport we replace it or if the scratch
appears while leaving the store we refund back yours money we we apologies for
It as much as we can slove yours query

THANKING YOU