Subject: English Language Test - Kenedy Moirangthem
From: Kenedy Moirangthem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 10:24:19 -0400

Foreign Language
Screening Test

Name

Kenedy
Moirangthem    /  (+91) 8851711965
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting us. We have check your order and find that it has
returned to your store because the delivery address you have provided is wrong
as per the courier. We won't be able to deliver your order until we receive
your right address.

Please update your correct location to our site or by replying to the same mail.
Once your location is updated, your order will be dispatch and deliver by the
courier to you doorsteps.

Once again, thank you for shopping with us. If you have any queries, please
reach out to us.

Thanks,

Customer support

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We apologise for the scratches on your cabinet. Our team will be at your place
and examine the condition of the cabinet. After examination we will
discuss whether it can be fix at the same place or not. If we can't fix it
at the same place your cabinet will be taken by your team to fix it or it will
be replace by a new cabinet in the next 7 working days. After the examination we
will let you know the options which are available for you.

Thank you for your coordination and support.

For any queries, feel free to contact us.

Regards,

Homebox Team.