Subject: Arabic Language Test - Shaikh Shahnawaz Alam
From: Shaikh Shahnawaz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 08:43:35 -0400

Foreign Language
Screening Test

Name

Shaikh
Shahnawaz Alam    /  (110067) 7275483011
/ [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi,

I received your message and feeling extremely sorry for your inconvenience and
not getting the product you ordered.

I am continuously in touch with my relevant departments/team and try my best to
resolve your issue at earliest priority. As I can see address is not correct and
your order was shipped the day you ordered but due to some reason we could not
reach to you . However do not worry we take it seriously irrespective of
fault commited by any medium we will resolve it soon and your product will
be delivered as  soon as possible. please co-operate with us.

Regards

Xyz

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

We are sad to hear the product U received is not satisfactory and you want to
return it as it has scratches.

Firstly let me know you  that our foremost priority is to provide best
services to our customers and so inconvenience faced by you is extremely
regretted . Now we will look into your complaint and as you know customer's
satisfaction is too important to us so as per our company policy if there is any
glitch/ mistake  from our side we will resolve your issue as soon as
possible whether by refunding you or by providing best and satisfactory solution
to you.

Regards

Homebox Team