Subject: Arabic Language Test - Hesham AL-Wajih
From: Hesham AL-Wajih <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 06:44:22 -0400

| | Foreign Language Screening Test

Name | Hesham AL-Wajih    /  (+91) 6366620122    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We received your order for the handbag you wished to buy from our online store 14 days ago. Immediately after you placed the order, we set forth packaging your item, labelling it with the shipping address mentioned in your order. Once the packaging was done , it was sent to the concerned courier company who undertakes delivery of all the items procured from our store.

Unfortunately, the courier company was unable to deliver it to you as the address you posted was a wrong one. Hence, the order  was returned to us and the delivery had to be cancelled. The amount paid for the item will be refunded after the stipulated period according to company rule. I am sorry for the inconvenience you faced, but i assure you that you can avail the product once again by placing one more request for the same item with the correct
address to which the item should be parceled . We value our customers and ensure you that we will take every possible effort to keep all our customers satisfied with our service.

Thanking you ,

Regards .

Customer Representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Madam,

Thank you for reaching out. However, we will take your complain in a very serious manner. In the meantime, we will go through the documents that being signed for both of you and the sender during the good receiving condition. If there is a failr so from our side there shouldn't be any worried we will satisfy you with proper solution that you feel comfortable with. Thus this process may take time but will result a fair for you. Your understanding will be highly appreciated.

Thank you.

Regards,

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