Subject: English Language Test - Riya Berry
From: Riya Berry <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 03:28:58 -0400

Foreign Language
Screening Test

Name

Riya Berry
/  (+919) 7876314769    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey Lisa

Thank you for pointing us to the problem.  I understand this must be
frustrating for you.

I will get in touch with out product team and will get back to you within thirty
minutes. If you have any questions, please feel free to reply to this mail.

Cheers,

Riya

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hey
Abdul

I am really sorry you had to spend time figuring this out. I understand this
must be frustrating for you.

I've revealed this to the company already. Allow me to get back to you in
2-3 hours. :-)

Cheers,

Riya