Subject: English Language Test - Anjana Rawat
From: Anjana Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 12:52:26 -0400

| | Foreign Language Screening Test

Name | Anjana Rawat    /  (91) 8700343368    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject :- wrong courier address

Dear customer ,

I hope you are doing well , as you want to know the status of your courier so i found that the address is wrong as per the courier that's why you didn't recieve your courier yet . Kindly provide the correct address so that we can send you the courier to you as soon as possible .

Thanks and regards
Anjana Rawat
Customer service department

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject :- replacement of the TV cabinet

Dear Sir ,

Thank you for your email  , first of all I am really sorry  for the inconvenience caused to you . I will do my  best by replacing the TV cabinet  with new one. You will get the new TV Cabinet as soon as possible at your mailing address .

Thanks and Regards
Anjana Rawat
Customer service department

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