Subject: English Language Test - Kunwar Kharbanda
From: Kunwar Kharbanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 12:15:47 -0400

Foreign Language
Screening Test

Name

Kunwar
Kharbanda    /  (110008) 8285322545
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Sir/Maa'm

The delivery person tried to reach you  at your location to deliver
you the ordered #product, However, our delivery boy was unable to find
your location or make any contact with u. I would request you to kindly recheck
your delivery location and contact information again. The delivery person will
try to deliver your product tomorrow again.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Sir,

We are really for the problem you are facing and I would like to inform you
that I have forwarded your  request to our agent and he will reach
out to your address for the product inspection and  if it meets the
company's guidelines  your product shall be replaced with the new
product.