Subject: English Language Test - Kamsala Mubashira
From: Kamsala Mubashira <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 08:29:33 -0400

Foreign Language
Screening Test

Name

Kamsala
Mubashira     /  (515865) 7674012592
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi

We have just received your request.we will get back to you within 2 working
days. For the record,your support ticket number is ABC235. Please present it for
all future correspondence.

Thank,

The support team.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hey Abdul,

Iam really sorry you had to spend time figuring this out. I understand this must
be frustrating for you.

I've relayed this to our e- commerce company team already. Allow me to get
back to you in 2 to 3 hours. :)

Cheers,

Mubashira