Subject: English Language Test - Neeraj Verma
From: Neeraj Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 06:20:31 -0400

| | Foreign Language Screening Test

Name | Neeraj Verma    /  (110092) 8400137127    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello abinav

You have been using our product from so many years  you are the valuable customer of our company ,as per you you are facing the problem that the product has  not reached yet to your address that you have mention it,sorry for the inconvenience sir,the adress you have mentioned, our courier boy was not able to reache there because he told us the address was wrong ,pls kindly update your adress once again

As always let me know if I can help you

Sincerely,
Neeraj verma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ,abdul

As you told us that  you had bought the
tv cabinet from us , at the time of tv cabinet installation some scratches comes in your tv cabinet ,we feel deep  regret for this ,but sir you are the valuable customer of our company ,as per the company policy we are going to return your money or change the product within 2 to 3 working days

sincerely,
Neeraj verma

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