Subject: English Language Test - Dilip Kumar
From: Dilip Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 05:39:10 -0400

| | Foreign Language Screening Test

Name | Dilip Kumar    /  (91) 8860580641    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, With the continuation for hand bag status query, would like to let you know that our courier partner was unable to deliver the product at the given address due to incomplete/wrong address.So it would be highly appreciated if you provide the complete address to avoid the delay in delivery of the order.
Rest assured, the courier partner will attempt to deliver the product on or before the promise timeline.
Regards,
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the trouble,you have to face. We never want our customers to gone through all these issues. On you request as per your email we will try to resolve the issue and replace the product with the new one and our company never wants to lose a loyal customer like you, for that issuing a token of apology for the inconveniences caused to you.
Hope it would not let you down and for the future reference you can contact us if any such issues.
Thank you.

| |