Subject: English Language Test - Mukul Sharma
From: Mukul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 05:01:40 -0400

| | Foreign Language Screening Test

Name | Mukul Sharma    /  (91) 9821025149    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear mam/sir

we tried to reach at your location to give your orders (handbag) opportunity after delivery boys unable to find your location and contact you.
kindly set and check your delivery location again and call on 9 to pick your order

yours truely
Mukul Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear sir/mam

sincere apologies for the inconvenience happened to you.
The issue has been raised from our side, according to the brand's policy the refund on such items is not applicable but there's an exchange policy on the same.
we have highlighted your issue. The replaced item will reach to you as soon as possible.
Have a great day ahead
Thank you!
Homebox team

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