Subject: English Language Test - RAHUL ANAND
From: RAHUL ANAND <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 04:28:37 -0400

| | Foreign Language Screening Test

Name | RAHUL ANAND    /  (1100992) 6201070489    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

Thank you for contacting us. I am disappointed with the situation currently you are facing, due to the wrong delivery address. Our delivery team tried to reach you out, but couldn't because of the wrong details in the courier address.

Kindly, update your delivery address to prevent similar situations from happening in the future.

We look forward to having the opportunity to better your experience with us.

Sincerely
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Thank you for taking the time to share your feedback with us.

I am disappointed with the experience you have with our product & service. I absolutely agree with you that poor quality is unacceptable.

I will personally share your feedback to our team and ensure all appropriate actions are taken to prevent similar situations from happening in the future.

We look forward to having the opportunity to better your experience with us in the future.

Sincerely
Homebox team.

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