Subject: English Language Test - Daleena Singh
From: Daleena Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 04:04:12 -0400

| | Foreign Language Screening Test

Name | Daleena Singh    /  (+91) 8750394551    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am Daleena this side.
I am very sorry that you haven’t received your order on your given address. Please send me your current address so, that i will relocate your order to reach you soon.

Thank you for reaching out to me.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

M Daleena this side

I have very sorry to know this sir, all you need to do is from where you have purchased the product you will get a exchange option over there just click on the exchange option and the enter your exchange reasons than pack the product in same way. Your order will be exchanged soon.

Thank you for reaching out to me.

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