Subject: Arabic Language Test - Mohd Azharuddin
From: Mohd Azharuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 03:21:28 -0400

Foreign Language
Screening Test

Name

Mohd
Azharuddin     /  (+91) 6395721725
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Sir,

I hope you are doing well!.

We apologize for inconvenience this has caused and we are really sorry for
delay.

We did check and found your address is wrong.

We request you please share your address to confirm and avoide any further
delay.

Please ask that if there is anything else we can do.

Thanks & Regards,

XYZ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir,

Good day!

We really apologizes for the inconveniences,

Please share your Billing details.We will escalate this to our servicing team
and ask them to process your query as you requested.

Please let us know if you have any other question

Thanks & Regards,

XYZ