Subject: Arabic Language Test - Mohammad Fuzail
From: Mohammad Fuzail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 03:09:27 -0400

Foreign Language
Screening Test

Name

Mohammad
Fuzail    /  (500008) 9540310186    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

When working with your support team members to improve their
email strategies, encourage them to use language that feels natural.
Contractions, slang, and even emojis are totally acceptable if they match the
tone of the customer’s original message.

The more you allow your team to use their own language within customer service
emails (while remaining professional, of course), the more natural the
conversation will feel for your customers.

There’s another aspect of speaking humanly: Using the customer’s name. Using
their name conveys that you see them as a person with an identity rather than
just a faceless customer. The same goes for when your team members use their own
names.

When customer service representatives use their names and identities for their
signatures and avatars, it broadcasts individual people rather than faceless
representatives for a big company. This level of identity can help deter
customers’ problematic behavior and drive deeper relationship-building and
mutual trust.

Humanize your responses as much as you can by encouraging your team members to
be themselves, using language that feels natural, and recognizing that your
customers are humans, too.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir,

I had purchased a television set from your shop on 30 April 2019 (invoice no.
789, date 30.4.2019).

I regret to say that the technician who came to set up the television was very
rude and impolite. He wanted money for his service, even though I pointed out to
him, that it was part of the amount I had already paid as per above invoice. He
spoke loudly and refused to call your shop and clarify the matter.

I request you to please take this up with him. Such employees do not help your
business and will only ensure that customers do not come back.

I hope to hear from you.

Thank you.