Subject: Arabic Language Test - Mohd Sajid
From: Mohd Sajid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Sep 2022 08:26:44 -0400

| | Foreign Language Screening Test

Name | Mohd Sajid    /  (+91) 8471004106    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

we tried to reach at your location to give you yours ordered handbag, unfortunately our delivery boy is unable to find your location.
kindly check your delivery location.

Best regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Sorry to hear about your order. We understand your concern and will definitely like to assist you further.

In case of damaged product delivered it would be replaced after our team look into this.
We will contact you in 24 hours for further procedure.
Thank you

Best
Home Box Team

| |