Subject: English Language Test - MOHD KHOBAIB
From: MOHD KHOBAIB <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Sep 2022 03:56:16 -0400

| | Foreign Language Screening Test

Name | MOHD KHOBAIB     /  (2892) 9935367598    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir
We tried to reach at your location to give you yours ordered #handbag Unfortunately our delivery boy is unable to find your location and contact you. KINDLY set and check your delivery location again and call on 9936367598 to pick up your order
Thank you for contacting us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir

I am deeply apologetic for the problems you are facing regarding the TV Cabinet scratches.  We never intend to provide any sort of issues, but somehow, you being our customer, you had to face the issues.
I assure you that, your issues will surely be looked out and you will get special care under the provided circumstances. One of our senior attendants will be looking over your issues. Please give us a chance to show us our best service and assistance. I assure you, that we will not at all disappoint you.

I will be obliged to have an acknowledgment from your side on receiving this letter.
Thank you for contacting us

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