Subject: English Language Test - Amaya Sharma
From: Amaya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Sep 2022 00:13:35 -0400

Foreign Language
Screening Test

Name

Amaya
Sharma    /  (91) 7979090377    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I apologise for the delay and inconvenience caused to you, as
you said that you did not received the order yet it's because the courier
partner tried to deliver but due to incorrect address it couldn't be
delivered on time, I would request you to kindly please mention the correct
address so that we can make the reattempt to deliver the order.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

I apologise for the inconvenience caused to
you, as you said that the cabinet you purchased have scratches on it, so I would
request you to kindly share the images of the cabinet on our mail and wait for
the next 24 hrs for our team to revert back.