Subject: Trainer Candidate - Mohammad Sabir
From: Mohammad Sabir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 07:50:31 -0400

| | Tech Support Test

Name | Mohammad Sabir
E-mail | [email-masked]
Phone Number | (91) 9713698677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MegaTask | Quality Team leader | still working | 45000
Previous Employer 1 | Teleperformance | Quality Analyst | 26th Oct 2021 | 29000
Previous Employer 2 | Maureen Data System | Quality Analyst | April 2018 | 22000

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in Quality?

Insightful experience in reviewing the operational practices, identifying the areas of obstruction /
quality failures and advising on system and process changes for qualitative improvement
Lead the function of Quality through effective management, career development & implementation of
reporting mechanism with timely Submission of Process Weekly, Monthly, Quarterly and Yearly
Business Reviews.
Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when customer gets as per the expectations wherein Great customer service is something when Cx receives something beyond expectations.

What according to you makes you a good candidate for this position? | I've have around 5 years of experience in Quality deliverables in BPO industry, been through all sorts of in & out situations which gives enough confidence and experience to meet our clients expectation in terms of process improvement and achieving the desired goals of the process.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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