Subject: English Language Test - Mohd Yasir
From: Mohd Yasir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 07:35:16 -0400

| | Foreign Language Screening Test

Name | Mohd Yasir    /  (91) 8080506761    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear  Customer,

Thank you for your enquiry.

I apologize for the delay in the purchased item delivery. We tried to deliver the order to the given address, but as per the courier, the given address is wrong.

Kindly send back your address again. We will try to deliver the order at the earlest.

Your Sincerely,
Mohd Yasir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We apologize for the damage cuased to you. We try to fulfill the customer's need to the best extent.

You may replace the unit and get a new one.

Thanks for contacting us.

Regard
Home Box Team

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