Subject: Tech Support Candidate - Faisal Malik
From: Faisal Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 03:07:19 -0400

Tech Support
Test

Name

Faisal
Malik

E-mail

[email-masked]

Phone Number

(+91) 9149840399

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Srinagar, Jammu And
Kashmir

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Amazon

Seller onboarding associate

18-08-2022

26800

Previous Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
first try to refresh the page or close the tab and open it again but if i am
still getting an error. I will try opening the website with a different browser
and if i still face an error than i will check whether my internet connection is
stable or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

We will have to turn on a Bluetooth speaker.
Than we have to search for the server of the speaker on our phone in Bluetooth
settings. After finding the server of that Bluetooth speaker we have to pair it
with our phone and it will be connected.

What according to
you makes you a good candidate for customer service or technical support
job?

My communication skills, my way of interacting with the
customer's. My abilities to handle the task. My abilities to solve the
issues.

On a scale of 1 - 5 please rate your fluency in
spoken English

5