Subject: Tech Support Candidate - Amarjit Kumar
From: Amarjit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 02:16:51 -0400

Tech Support
Test

Name

Amarjit
Kumar

E-mail

[email-masked]

Phone Number

(+91) 6201458303

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Jalandhar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MacOS
Networking - basic
Networking -
advance
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

Previous Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Error code starting with "5 _ _ " means
that the error is from the server side whereas error code starting with "4
_ _" means that error is with the client side.

Troubleshooting:

1. First of all we will check whether this problem is with just www.ndtv.com or
other websites as well.

2. If other websites are working fine, means that the server is down for
www.ndtv.com. It then may take some time for the server to come out of the
downtime.

3. In case other websites are also non-responsive, I would first ask the user to
check for the internet connection.

4. If the internet connection is also fine and up working, I would first ask the
user to restart the device. Restarting solves our problem many a times as during
this process the cache memory is cleared and the programs are loaded again.

5. Now if even after restarting the device, the problem persists, I would ask
the user to try opening the website in Incognito mode. If the website loads
perfectly in the incognito mode, means that there we some plugins or browser
extensions that were preventing the loading of the website. In order for the
same problem to not occur again, I would ask the user to disable those plugins
and browser extensions to reduce the chance of this error happening
again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on the Bluetooth Speaker.

2. Open the bluetooth settings of your phone.

3. On switching on your bluetooth you will see your device in the list of
"available devices".

4. If it is the first time you are connecting to the speaker, it will ask your
permission to pair.

5. If it was already paired previously, you can connect just by clicking on the
speaker from the list of available devices.

What according to
you makes you a good candidate for customer service or technical support
job?

I am very passionate about Computer Networks and IT Support.
And it is because of this passion that I also complete "Google IT Support
Specialisation" certification from where I learnt more things and in much
greater detail.

Whenever I come across troubleshooting hardware, software and network related
issues, I get very curious as how could it be solved.

And it is because of the above reasons that I want to work as a technical
support executive.

On a scale of 1 - 5 please rate your
fluency in spoken English

5