Subject: English Language Test - Ayush Sonkar
From: Ayush Sonkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 02:07:05 -0400

| | Foreign Language Screening Test

Name | Ayush Sonkar     /  (79859) 18098    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am here I'm your customer service representative your order one hand bag order no. 1234455 was shipped by us and handed over to courier company but the problem is your address which is mention it seems wrong to the course company so can u send the correct address to us so they can deliver your order as soon as possible

Thank you

Ayush

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello

Sir / ma'am

We received your mail regarding your complain your complain was which is that you purchased a TV cabinet from last week and our team installed it in your house but there is so many scratches on it and you want that unit to
be returned and replaced so we are working on it your problem was to be solve shortly and sorry for inconvenience

Thank you
Ayush

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