Subject: English Language Test - Shashwat Kr
From: Shashwat Kr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 01:04:06 -0400

Foreign Language
Screening Test

Name

Shashwat
Kr    /  (91) 7800948658    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dea r customer we have to contact you at local and
counterpartrial level that there is a discripancy manifested in the delivery
process by the delivery company.There is a detterance and hinderance in delivery
due to wrong add ress mistakenly send by you.Kindly send the right address so
that your delivery process which is imminent and mandatory for you must be
processed.We will send you a customer recovery and information retrieval no. so
that you can make your delivery in relivant and proper duration.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

We deeply regret for the inconvenience to our
beloved and eminent customer.We will send you the servicemen for the replacement
of the flawed product of cabin et.We will resolve your problem in a while.There
will be no further charges of replacement services.The sevicemen will be skilled
and immaculate for the installation of your product.The company will also share
your experience and suggesions by you,our customer.