Subject: Tech Support Candidate - Indumathi Saravanan
From: Indumathi Saravanan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 18:29:59 -0400

Tech Support
Test

Name

Indumathi
Saravanan

E-mail

[email-masked]

Phone Number

(91) 9123521620

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Tamilnadu

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

Previous Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, we have to check our network connection.
Then check if everyone gets the same problem. Or enter the website once again.
Or else, close the browser or restart the computer.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First, we
have to swipe down from the top of the screen. Then touch and hold Bluetooth.
Then find the name of the device and click on it. Now, the device will conccect.

What according to you makes you a good candidate
for customer service or technical support job?

* Good
communication

* Customer focus and approach

* Good knowledge of computers and respective coding.

* Patient and a good listener

* Troubleshooting

On a scale of 1 - 5 please rate your
fluency in spoken English

4