Subject: Tech Support Candidate - ujjwal mohan saxena
From: ujjwal mohan saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 11:34:51 -0400

| | Tech Support Test

Name | ujjwal mohan saxena
E-mail | [email-masked]
Phone Number | (+91) 8430428772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate | March 2022 - Present | 16301
Previous Employer 1 | Eduplex solution pvt ltd | Site supervisor | Feb 2021- Nov 2021 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first three steps will be check the enter url, check the internet connection and that error massage i received from webpage. If I still face the same issue, I'll clear the catch file and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the mobile settings, click on bluetooth option than open the Bluetooth in both devices,( mobile phone and the device you want to connect with)
After that  click on available device settings most of the time it's shows the available device automatically.

Click on the device name you want to paired with and if any confirmation pop up come's click on pair device.

What according to you makes you a good candidate for customer service or technical support job? | To resolve the customer issue in easiest way.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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