Subject: Arabic Language Test - Nematullah Nadwi
From: Nematullah Nadwi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 09:26:36 -0400

| | Foreign Language Screening Test

Name | Nematullah Nadwi    /  (+91) 7860733709    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear(Name)
I am sorry to know that your order has not arrived.I understand how frustrating this must be.
I’ve had a chance to review your complaint, and I’d like to apologize for [Issue]. Thank you for taking the time to share that with me so I can make it right.
I’ve tracked the package via [carrier], and it’s currently listed as “[status].” If you’d like to check on its progress, here’s the link you can use: [link].
Again We are truly sorry for the inconvenience and hope to offer you better services in the future.
Please contact me directly if your order hasn’t arrived within [time frame]. , I will do everything I can to locate your package.
thanks,
(Agent First Name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear(Name)
Thanks for reaching out to us to inform us about this incident! You must be feeling really overwhelmed right now and I can understand that. I hope you accept my apology on behalf of the company.
I will immediately contact the logistics department to fix this problem as soon as possible.
We are so sorry that the product doesn't match your expectations so we, therefore, encourage you to also use the chat option on our website should you have any other issues with the product.

We hope this helps and that you start using our product with joy!

If not, the option to return or exchange the product is always available.
Sincerely
(Agent Name)

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