Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 09:09:36 -0400

| | Tech Support Test

Name | Pawan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9935933864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Jira

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trantor Software PVT Ltd | Support engineer | october | 30000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Make sure JavaScript is enabled.
3. Make sure Cookies are enabled.
4. Clear your cache and cookies.
5. Make sure your web browser is up to date.
6. Restart your web browser.
7. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. make sure your smartphone is up-to-date.
2. turn on Bluetooth.
3. turn on your Bluetooth speaker.
4. Pair the Bluetooth speaker with your smartphone.

What according to you makes you a good candidate for customer service or technical support job?

According to me , a good candidate for customer service or technical support job is he shoud be good in communication and with postive attitude .
He should be having good knowledgeof tools.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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