Subject: English Language Test - Nazish Belal
From: Nazish Belal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 08:09:58 -0400

Foreign Language
Screening Test

Name

Nazish
Belal    /  (275101) 8960982654    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

We tried a lot but the address you gave is probably wrong so the
item is kept in the courier, please receive it from there. Thank
you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
abdul.

There was no scratch when you bought the TV. If it is due to our team's
mistake, we will try to fix it.