Subject: Tech Support Candidate - POOJA MAHAJAN
From: POOJA MAHAJAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 12:14:14 -0400

Tech Support
Test

Name

POOJA
MAHAJAN

E-mail

[email-masked]

Phone Number

(440017) 9673724332

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NAGPUR

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

QUEST CLASSES

TEACHER

CONTINUE

20K

Previous Employer 1

DHOOT
TRANSMISSION AURANGABAD

QUALITY ENGINEER

2020

15K

Previous Employer 2

DELTA
ELECTRONICS NAGPUR

PRODUCTION AND QUALITY ENGINEER

2018

10K

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check which website was opened and
from which browser and then I will tell to restart your device and make sure the
internet connection works or not properly.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Swipe
down from top of screen.

2. Touch the hold Bluetooth.

3. Pair with new device.

4. If dont find pair then check available device or

refresh.

What according to you makes you a
good candidate for customer service or technical support job?

Should be able to work with customer must have good
communication skill or problem solving skill about the issue.Related to job
resposibilities.

On a scale of 1 - 5 please rate your
fluency in spoken English

2