Subject: English Language Test - Tawseef Nabi
From: Tawseef Nabi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 10:37:19 -0400

Foreign Language
Screening Test

Name

Tawseef
Nabi    /  (91) 7006086123    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

We regret for the inconvenience caused.

As per our records, your order is been dispatched through Blue Dart Courier on
September 5,2022. The delivery team has tried to deliver the order but due to
wrong address given by you. And your order is returned back to us.If your given
address is not wrong kindly revert me back so that we will look into this
matter. Otherwise we request you to kindly visit our online store again.

Thank you for giving the opportunity to serve.

Shop Again and Stay Safe!

Sincerely,

Tawseef Nabi

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Mr.Abdul,

This is quite unfortunate that your unit has scratches and we could not live up
to your expectations.

You are our esteemed customer and we value your relationship with us.We regret
the inconvenience caused and we are committed to make your shopping experience
safe and hassle -free.

We would like to thank you for providing us your feedback to help us improve our
processes ultimately leading to customer delight.

Sir I want to inform you that your unit has 7 days replacment policy
available.You can replace your unit by logging into Homebox App or visit our
online website for replacement of unit.

However, your new unit will be delivered within one week after the successful
completion of replacement process.We request you to cooperate with us.

Thank you for giving us the opportunity to serve.

Sincerely,

Tawseef Nabi

TeamHomebox