Subject: Tech Support Candidate - Saksham Shukla
From: Saksham Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 06:56:56 -0400

| | Tech Support Test

Name | Saksham Shukla
E-mail | [email-masked]
Phone Number | (+91) 9473704777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Mahindra & Mahindra Ltd | GAT | August 2019 | 25000
Previous Employer 2 | Shram Industries | Project manager | July 2021 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i ll refresh the webpage, if still unable to reach the page, i ll check my internet connection.
My device should not be in airplane mode and wifi should be open and connected or lan cable should be plugged in.
If still unable to reach the webpage then would check for the internet connection on other devices connected to same router or lan.
If there is problem with the internet supplier side would contact them and if the internet is working fine then would restart the computer and still the web page does not opens then maybe the page isnt available anymore

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch in the speaker and would wait for it to become operational.Open bluetooth on mobile when the light on bluetooth speaker blinks asking for a connection. On your mobile phone would look for the bluetooth devices available devices. Click till it gets connected

What according to you makes you a good candidate for customer service or technical support job?

Should have patience to understand the problem thoroughly of customer.
should have complete knowledge about the technology in which he is giving technical assistance to customer.
Should be able to communicate properly the assistance which customers requires in which ever language customer is comfortable and wait till his problem is solved

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |