Subject: Tech Support Candidate - Arvinderjeet singh
From: Arvinderjeet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 05:40:35 -0400

Tech Support
Test

Name

Arvinderjeet singh

E-mail

[email-masked]

Phone Number

(+91) 8130808104

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Railtel Corporation of India
Ltd

L1 Network engineer

Not resigned yet

26400

Previous Employer 1

Railtel Corporation of India
Ltd

Field engineer

11/03/2022

26400

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

> I will contact my ISP (internet service
provider ) if the website is not opening

> Ask my isp to make my ip whitelist if blacklisted

> Refresh my computer try to reopen

> Clear cache memory and history

> Allow pop ups in browser if blocked

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

>Turn on the speaker by the power button

>Search in the mobile Bluetooth settings for devices

>pair the mobile with speaker by clicking on its name

>And then play anything in your mobile , speakers will play them
.

What according to you makes you a good candidate
for customer service or technical support job?

>I am
very much passionate towards my work

>I am a hardworking person

>I am a great learner

>I am always ready to learn new things

On a scale of 1 - 5
please rate your fluency in spoken English

4