Subject: English Language Test - Amaya Sharma
From: Amaya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 02:59:07 -0400

Foreign Language
Screening Test

Name

Amaya
Sharma    /  (91) 7979090377    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I apologise for the delay and inconvenience caused to you, as
you said your order is not yet delivered, it's because the courier partner
tried to deliver but the address provided is incorrect.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Greetings Client,

We apologise for the inconvenience, as you said that the cabinet you purchased
from us have scratches, so I would request you to kindly revert back on the same
mail and share the images of the cabinet.

Regards

Amaya