Subject: Tech Support Candidate - Sachidananada Sahoo
From: Sachidananada Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 02:42:16 -0400

| | Tech Support Test

Name | Sachidananada Sahoo
E-mail | [email-masked]
Phone Number | (91) 9668418272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Tech Associate | NA | 28000
Previous Employer 1 | Wipro limited | Technical support Engineer L2 | 25/06/22 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Need to clear the cookies and caches of browser
2) Need to check the internet connectivity.
3)Need to check the proxy settings
4)Need to check the website is down for everybody or not
5) Need to check the website is opening in different browser or not.
6) Restart your web browser.
7) Refresh the page and check  is enabled or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Both devices (speaker and mobile) Bluetooth should be turned on.
2) search for the Bluetooth speaker name in mobile Bluetooth option.
3) They click on pair or join

What according to you makes you a good candidate for customer service or technical support job? | One candidate must be able to understand the concern of customer after that he/she must diagnosis the issue in a better way to give satisfaction to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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