Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 01:54:44 -0400

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9319825994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EOS | Customer support | Till now | 17000
Previous Employer 1 | Modus Information System | Junior Engineer | Previous |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Check the internet connection ,
If internet connection not there connect it.
If then website is open than ok either goto chrome setting search any  support is  block removes it.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth of speaker and phone paired on mobile connect it.
What according to you makes you a good candidate for customer service or technical support job? | Resolve the problem and communicate politely
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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