Subject: Tech Support Candidate - Chandani Kesarwani
From: Chandani Kesarwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 01:54:43 -0400

Tech Support
Test

Name

Chandani
Kesarwani

E-mail

[email-masked]

Phone Number

(91) 7887047879

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Prayagraj

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Byjus

Student success specialist

30,000

Previous Employer 1

Authbridge
Research Services

Research Associate

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Click on History and select
clear Recent History

In the drop down menu select clear cache

Click OK

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Scroll down from the top of the screen to open
the notification bar

Click on the Bluetooth option and hold it for few seconds

Tap pair new device

If a device is not found click on "Available devices"

Tap on the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate
for customer service or technical support job?

I am
having an experience of a year where I dealt with different customers and
provided them with troubleshooting to resolve their queries.

I am an active listener and have have problem solving capabilities.

On a
scale of 1 - 5 please rate your fluency in spoken English

5