Subject: Tech Support Candidate - Gurpreet Singh Gurpreet
From: Gurpreet Singh Gurpreet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 01:42:38 -0400

Tech Support
Test

Name

Gurpreet
Singh Gurpreet

E-mail

[email-masked]

Phone Number

(+91) 8360996211

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Amritsar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Inox

Desktop support
engineer

15sept

20k

Previous Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I need to check internet status if internet
is ok then I have to check DNS configuration most probably there is a DNS issue
where you connot connect to website after Configuration of DNS setting properly
you able to browse

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Just you
need to open Bluetooth setting holding on Bluetooth icon on your phone after
that you have to search you device name then connect it

What
according to you makes you a good candidate for customer service or technical
support job?

communication skills, problem-solving skills, and
passion for customer service, and lean into the aspects of your current or past
positions that you love and excel at that

On a scale of 1 - 5
please rate your fluency in spoken English

4