Subject: English Language Test - Md Musthafa
From: Md Musthafa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Sep 2022 10:08:23 -0400

Foreign Language
Screening Test

Name

Md
Musthafa    /  (+91) 9360501177    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi mam,

We would like to inform you that delivery address provided
by you is inappropriate so that our team couldn't deliver the order.I
request you to kindly share proper or alternate delivery so that we will be able
to deliver the package soon.If any queries feel free to reach us.

Thanks & regards

ABC Ltd,

Customer service team.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi sir,

We apologise for the damage in television delivered to
you.As per our policy we will be able to replace you a new television within a 3
working days.our replacement team will be contact you soon.

Thank& regards

Xyz ltd

Customer service team