Subject: English Language Test - Rohit Pawar Pawar
From: Rohit Pawar Pawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Sep 2022 02:25:03 -0400

Foreign Language
Screening Test

Name

Rohit Pawar
Pawar    /  (+91) 8586875807    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir/Ma'am,

This is to inform you that the hand bag you have ordered from babyshop.com has
not been delivered due to the incorrect address. We request you that please
provide the correct address with pin code and landmark and we will try to
attempt delivery as soon as possible.

Thank you for choosing babyshop.

Regards

Rohit Pawar

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir,

We are sorry that you are facing such kind problem. According to our policies
and the description of the good(s) you have purchased from babyshop.com, after
the installation no refund or return will be given by babyshop. But we are there
to help you. You just have to email us at [email-masked] and mention the
following details in it.

1. Order number.

2. Issue faced by you.

3. Photographs of issue (If any)

We will respond to you after 48 hours of your email.

Thank you for choosing us.

Regards

Rohit Pawar

Babyshop.com