Subject: English Language Test - Neetu Sharma
From: Neetu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 09:31:36 -0400

Foreign Language
Screening Test

Name

Neetu
Sharma    /  (+91) 9667167899    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear xyz

Greeting from babyshop.com

I am really sorry for the inconvenience you have faced, As I have checked your
order has been out for delivery but we are unable to deliver your order, due to
the address mention on the order  was incorrect and we are trying to
deliver your order again, I would request you kindly share the correct address
so the we can deliver your order without any further delay. we are waiting for
your response to the above query, kindly do the needful.

Thank you

Neetu

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Greetings from Homebox,

Abdul, I am really sorry about the trouble you have faced, as I have checked as
per the return policy the return time has not been  breeched yet. please do
not worry I am escalating your issue to the team and provide you the
replacement. further I would request you kindly wait for the estimate time, our
delivery agent will come and replace your order.

I humbly request you to kindly allow us some time for the same.

For any other query feel free to reach us.

Thank you

Neetu

Homebox