Subject: Arabic Language Test - Irfan Pader
From: Irfan Pader <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 07:02:12 -0400

| | Foreign Language Screening Test

Name | Irfan Pader    /  (0091) 8447462693    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop.com

We regret to inform you that our courier delivery executive reached the address that you provided to us. However, it seems that the address is wrong. Your parcel is safe with us. Kindly help us with your updated address, and we shall deliver it promptly.

Thank you for bearing with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from babyshop.com

With reference to your complaint about the scratches on the TV cabinet that you found post the installation procedure, we apologize for the bad experience that you faced.
We have taken notice of the same, and a fresh TV cabinet shall be sent and installed at your premise within two days.
We once again apologize for the trouble that you went through.

Best Regards

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