Subject: German Language Test - Mohammed Rumena Kouser Rumena Kouser
From: Mohammed Rumena Kouser Rumena Kouser <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 05:32:15 -0400

| | Foreign Language Screening Test

Name | Mohammed Rumena Kouser Rumena Kouser    /  (+91) 8121464199    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

Sorry for the inconvenience caused for the issue, as we have checked in our records order was shipped and handed over to our courier agency on same day.

Our courier executive tried to deliver the order but as per our courier executive, address was given wrong. Please reconfirm the address.

Thanks & Regards,
Rumena
+91-8121464199

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul sir,

Good day!!

Sorry for the defective cabinet had been delivered, Our delivery part will reach out to you and will address the issue as soon as possible.

Thanks & Regards,
Rumena,
+91-8121464199

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