Subject: English Language Test - Neeraj Saini
From: Neeraj Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 04:09:20 -0400

Foreign Language
Screening Test

Name

Neeraj
Saini    /  (91) 9760784887    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/ma'am,

Greetings from babyshop.com

We would like to inform you that the handbag was dispatched at the same day it
was ordered, as per our record it wasn't delivered due to incomplete
address.we request you to please share the complete address so that we could
shipped it again to you.

regards,

XYZ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir/ma'am,

Greetings from babyshop.com

We apologize for the inconvenience caused to you, we request to please share the
pictures of the scratches over the cabinet to share it with the concerned team
to confirm and proceed further.

regards,

XYZ