Subject: English Language Test - saurav kumar
From: saurav kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 03:59:46 -0400

| | Foreign Language Screening Test

Name | saurav kumar    /  (+91) 8210218911    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [coustomer Name] ,

We’re sorry about the mishap that caused.

It wasn’t our intention to disappoint you.
But we feel fully responsible for what happened and for any inconvenience, this may have caused you. please revert me with your order details.

we spoke to our courier patner.
They informed that the address was mismatching. but it's not a big issue
Please provide an address where we can deliver your product.

I am looking forward to hearing from you soon ,

kind regards ,
Saurav kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [coustomer Name],
Thank you for contacting us about your defective TV cabinet.We are truly sorry for that it did not work as promised.we also apologize for any inconvenience that this has caused for you.
Our products go through several quality control checks before they delivered to costomers.However,this was one regrettably slipped pased those checks amd falied to live up to our standards.
To make up this error we have shipped you a new TV Cabinet,which shoud arrived within 2-5 days.we have also include a box for you to return the defective produve once you have received the replacement.we look forward to provide a better experience for you going forward.Thanks aging for bringing this issue to our attention,and please don't hesitate to contact me directly with any other concerns you may have.

Sincerely,
Saurav kumar

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