Subject: English Language Test - Priyanshu Tanwar
From: Priyanshu Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 02:52:01 -0400

| | Foreign Language Screening Test

Name | Priyanshu Tanwar    /  (110074) 8595985838    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi  ________

Thank you for reaching out about your order. I apologize for the inconvenience faced by you with your order ______. Our company values our customers and makes sure their expectations are fulfilled. Due some errors related to address, the courier service is unable to place the delivery of the product.

We are working with the courier service for solving the issue and will keep you updated. I request you to kindly go through your given address -*(in case of any inaccuracy in the address). Meanwhile, we will solve the matter and provide service to you at the earliest.

Again, I apologize for this experience. If you have any additional questions, please reach out to me directly.

Thank you,
Priyanshu Tanwar
Customer Service Specialist

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

Thank you for your feedback regarding your experience with our installation team unit. I sincerely apologize for the trouble you had with your  TV CABINET  order. Our company values or customers and provides them the best service. Unfortunately, this time we failed to satisfy our customers.

I have looked into this matter thoroughly and by following your concerns I have requested the service team to visit your residence for inspection of the cabinet. According to company's policies, "If an under warranty product is found repairable then it will will be brought to the workshop and repaired, but in case of unusable item, then it will be replaced at the earliest". Therefore you don't need to worry for it and also we seek permission from you regarding the inspection visit.

Again, I apologize for your discomfort and hope you allow us to make things right.

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